Why choose Guardian Portfolio Services, Inc. (GPS)? From beginning to end we’re dedicated to helping you achieve your goals. From a professional and knowledgeable staff to experienced and qualified field agents, customer service is our top priority. We’re committed to earn and keep your trust.
How long does it take to complete a “Field Contact”? Our normal turnaround time is typically 24 to 72 hours, depending on the exact location. Some accounts are located in remote or less populated areas. The assigning representative will be contacted if the response time will take longer than usual.
When should an account be submitted for a “Field Contact”? The best opportunity for immediate results on past due accounts is early in the delinquency. We typically attempt “Field Contacts” between 15 to 120 days delinquent. The opportunity decreases as each day passes and as time progresses. The time and opportunity to professionally work with the debtor dissipates as their other bills become due.
Where do you obtain your Independent Field Agents? We begin by selecting agents through a variety of resources including: public safety, professional field agents and licensed private investigators. Individuals are screened for a proficiency in customer service, report writing, and investigative skills. We find that individuals with this skill-set are responsible, reliable, honest, professional, and interact with the public appropriately.
How will Guardian Portfolio Services, Inc. (GPS) represent my company? All accounts are handled with the utmost discretion, thereby avoiding alienation of the customer while protecting your Brand Name. We want to reestablish communication between you and your customer. We provide ongoing training and development programs for our field professionals to meet our clients’ needs. All of our Field Agents are screened carefully and undergo thorough criminal background checks prior to hiring. Our Field Agents are tested on and required to strictly adhere to the “Fair Debt Collection Practices Act.”
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